Privacy policy
Closet Concepts (“we,” “us,” “our”) operates this website. This policy explains what information we collect through the website, how we use it, and the choices you have. Please read it before using the site or submitting a form.
Information we collect
Information you provide. When you submit a consultation request or contact form, we collect the details you enter, which may include your name, email address, phone number, city and a description of your project.
Information collected automatically. Like most websites, we use cookies and similar technologies to collect information about how the site is used, including pages visited, approximate location, device and browser type, and the referring website. We use Google Analytics and Google Tag Manager for this purpose. We also use a call-tracking service, which may record the source of phone calls placed to numbers displayed on this site and may record calls for quality purposes where permitted by law; you will be notified where recording applies.
How we use information
We use the information we collect to respond to your inquiry, schedule and carry out consultations, prepare designs and quotes, communicate with you about your project, improve the website, and understand which marketing brings people to us. We do not sell your personal information.
Who we share it with
We share information with service providers who help us run the business, including our form and customer relationship platform, our call-tracking provider, analytics providers, and our website and marketing agency. These providers are permitted to use your information only to provide services to us. We may also disclose information where required by law.
Text messages
If you provide a mobile number and check a text-message consent box on our website form, or text our business number, Custom Closets of DFW LLC (Closet Concepts) may send you text messages about your consultation or project (appointment reminders, quotes, project updates and replies to your questions) and, only if you separately opt in, occasional promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help. Consent to receive text messages is not a condition of purchase.
Mobile phone numbers and text-message opt-in consent are never sold, rented or shared with third parties or affiliates for their own marketing purposes. We share this information only with the messaging platform provider that delivers our messages, as needed to send them.
Data security. We use reasonable administrative, technical and physical safeguards to protect the personal information we collect, including HTTPS encryption on this website and access controls on the systems where your information is stored. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and limit access to those who need it to serve you.
Your choices
You can decline cookies through your browser settings, though some parts of the site may not work as intended. You may ask us to access, correct or delete the personal information we hold about you by contacting us. We will respond within a reasonable time.
Children
This website is not directed at children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. The effective date at the top of the page shows when it was last revised.
Contact
Questions about this policy can be sent or by calling.
Start with a conversation
The consultation is free, it happens in your home, and there is no obligation at the end of it. Tell us about the room and we will take it from there.